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RECALL THEM ALL

"If computers were judged by the same standards as cars, computer companies would go broke because they'd be sued for selling faulty products. Recall them all."

By Takuma Suzuki
Mainichi Shimbun
Mainichi Daily News

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Computer engineers need to go back to school

By Takuma Suzuki

Japan is in the throes of information technology (IT) fever.

All over the country, people are heading out to take classes on how to cope with the so-called IT Revolution.

But writer Shumon Miura* objects to this fascination for computers simply because they don't work.

*Shumon Miura is a renowned author and novelist, who also served as Chairman of many commitees and organizations, such as the Agency for Cultural Affairs, Japan Arts Council and the National Curriculum Committee. [The editor]

"Personal computers are defective products. I'd love to see Japan's talented engineers come up with something better than what we've got," the 75-year-old writer says.

"What do you do with a personal computer if you pull it out of the box and don't know how to use it? To learn how to use a car, you have driving schools, probably because it can be a life-saving matter, but for computers, there's nothing. You could always look at those big, fat manuals that come with the computers. But those manuals are written by people who know what they're doing. For the average person, they're useless.

"Whatever way you look at it, the personal computers we use nowadays are defective. If computers were judged by the same standards as cars, computer companies would go broke because they'd be sued for selling faulty products. Recall them all."

Miura argues that computers are too complicated for most people's needs.

"They have too many functions. For the average family, personal computers only need to be able to do about a third of what they can do. That means that when the other two thirds of unnecessary functions come into play, basic functions are undermined. It stinks!

"Then, you have those handbooks companies try to pass off as manuals. They're about the right size for making a robot. All the important stuff is written in the back of the book. It's extremely thoughtless.

"Computers are trouble from start to finish. And they always break down for no apparent reason."

Miura, a former director general of the Cultural Agency, says that current brouhaha [def.: uproar; confused disturbance far greater than its cause merits] about IT is unfounded.

"Computers are made by the United States and Japan has an inferiority complex toward the U.S. That means the Americans can make these ridiculous machines, then make fools out of people who can't use them and Japanese will go along with it. We've just listened to everything the Americans have said and started this IT Revolution. What's happened is that computers once reserved for professionals have got smaller and are now used by ordinary people," Miura says. "Japan's greatest contribution to technology has been to create instruments like videos or faxes that anybody can use and use easily. Technicians should be thinking about that sort of thing now."

"I don't think patents are tying engineers up from doing something to make computers easier to use, so why don't they do it?"

Miura laughs at the IT classes that people have been flocking to across Japan.

"They're probably not bad to stop old folks from going senile. But if that is all the classes are good for, they should be packaged that way. It's harder to learn how to use a computer than to learn the rules of Japanese chess.

"I've got a computer in my office and every time something goes wrong with it, I call in a kid who knows what he's doing and he fixes it. But, the trouble is, he only returns the computer to the state where I can use it again and never explains how or why a problem occurred. What I'm getting at is if it's difficult for a computer expert to explain why something has gone wrong, how much harder is it for the average person to understand? That's why I always feel depressed when it comes time to work on a computer."


© 2005 The Mainichi Newspapers Co.
Under the copyright law of Japan, use of the above article, except for personal and noncommercial purposes, is prohibited without the express written permission of the Mainichi Newspapers Co.


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